Delivery Service

Artesa ships its products nationwide in Brazil, and the shipping cost is determined by our contract with Correios (Brazilian postal service), which makes shipments more accessible and secure. You can calculate the shipping cost on the product page or at the checkout.

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There are two delivery options:

• PAC - Economic Shipping - 5 to 30 business days from the date of dispatch. The delivery time varies depending on the region of the country. Please consider possible delays that may be caused by Correios. If you need a piece urgently for a special occasion, we recommend choosing the Sedex option.

• Sedex - Express Shipping  - 1 to 10 business days from the date of dispatch, varying according to each region of the country.

This option usually has a slightly higher shipping cost but offers faster and more efficient delivery.
Here's what you need to know about our delivery service:

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1 - Your order will be dispatched within 2 business days after payment confirmation.

2 - You will receive a tracking number via email to track your package.

3 - To track the progress of your delivery and know exactly where your package is, please visit our website under My Account > My Orders.

4 - Deliveries are made to the address provided in your profile, so please ensure that your address is entered correctly. Artesa is not responsible for incorrectly filled or incomplete addresses. In such cases, the package will be returned to our headquarters, and a new shipping fee will be charged for re-sending the order.

5 - It is necessary to have a family member or acquaintance available at the specified address to receive the order. In the case of apartments, orders are left directly at the reception with the responsible person.

6 - Correios' delivery schedule is during business hours, from 8 am to 6 pm.

7 - If no one is available to receive the package, Correios will make up to 3 delivery attempts on subsequent business days. After three failed attempts, the package will be returned to our headquarters in Rio de Janeiro/RJ. In such cases, we will resend the product after receiving the payment for the shipping fee, which will be the customer's responsibility.

Artesa's shipments are carried out via Correios throughout Brazil. While we are not responsible for any delays caused by Correios, our support team is always available to assist you with each purchase. We kindly ask you to pay attention to the delivery times when making a purchase. If you need the product for a specific date, please place your order well in advance to avoid any delays. This way, you won't miss the opportunity to use your Artesa product for that special moment.

Have any questions? Feel free to reach out to our customer service center. We are happy to assist you!

To avoid any inconvenience, please refuse to accept our products if the packaging is open or damaged or if the product is defective or not as per your order.

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Defective Items

Items with manufacturing defects can be exchanged or refunded within 30 days from the date of invoice issuance. After this period, we cannot proceed with exchanges or refunds.

Simply send an email to us at atendimento@artesadesign.com.br with your order information, a brief description, and a photo of the defect, and we will respond with all the necessary information.

Please note that damages caused by misuse, improper washing, or inadequate care are not covered under these terms. Therefore, it is essential to follow the washing instructions on the label of the garments.

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Exchanges

Items without manufacturing defects can also be exchanged within 7 days of receipt. In these cases, the customer will be responsible for the shipping costs.

To initiate an exchange, please send an email to atendimento@artesadesign.com.br with your order information, and we will provide you with all the necessary information. It is also important for us to understand the reason for the exchange so that we can continually improve our products and services.
The products must be kept in their original packaging and in perfect condition.

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Returns

If our product does not meet your expectations, and you wish to cancel the purchase instead of exchanging it, we offer free returns within 7 consecutive days from the date of receipt. The products must be kept in their original packaging and in perfect condition.

To initiate a return, please send an email to atendimento@artesadesign.com.br with your order information, and we will provide you with all the necessary information. It is also important for us to understand the reason for the return so that we can continually improve our products and services.

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Refunds

Refunds will be processed using the same payment method used for the purchase. For credit card payments, the cancellation will be requested from the card issuer, and the refund will be reflected in the subsequent invoices (within 2 billing cycles). For purchases made via bank slip, the refund will be made through a deposit into the buyer's bank account.